Patients’ Rights & Responsibilities, also known as Patients’ Bill of Rights, is a document that provides information on how both patients and medical staff can reasonably expect to be treated during the course of medical care. While such documents are not legally-binding, they do provide goals and expectations for establishing a positive patient and surgery center relationship.
At East Valley Outpatient Surgery, our goal is to provide excellent health care to every patient. Our patients have the following rights and responsibilities regardless of race, color, culture, language, ethnicity, religion, sex, sexual orientation, gender identity or expression, socioeconomic status, age, national origin, physical or mental disability, and/or veteran status:
It is your responsibility to:
- Be respectful of all healthcare providers and staff.
- Cooperate with your caregivers.
- Respect the rights and property of other patients.
- Give correct and complete information about your health status and health history.
- Follow the treatment plan recommended by the primary practitioner involved in your case.
- Provide an adult to transport you home after surgery and an adult to be responsible for you at home for the first twenty-four (24) hours after surgery.
- Indicate whether you clearly understand a contemplated course of action and what is expected of you.
- Inform your caregivers if you do not intend to or cannot follow the treatment plan.
- Take responsibility for your actions and accept health consequences that may occur if you decide to refuse treatment or instructions.
- Report any changes in your health status to your caregivers.
- Assure that the financial obligations of your health care are fulfilled as expediently as possible.
- Provide information about and/or copies of any living will, power of attorney or other directives that you desire us to know about.
You have the right to:
- Considerate, respectful care with recognition of your personal dignity.
- Personal and informational privacy within the law.
- Be fully informed about your diagnosis, treatment, and prognosis to the degree known.
- Confidentiality of records and disclosures. You have the right to approve or refuse the release of records except when required by law.
- The opportunity to participate in decisions involving your health care, including the right to accept or refuse medical or surgical treatment, unless contraindicated by concerns for your health.
- Change primary or specialty physician if others are available.
- Information concerning implementation of any advance care directive.
- Impartial access to treatment regardless of race, color, sex, national origin, religion, handicap or disability.
- Upon request, to receive information on fees for services or payment policies and a bill for services.
- Know the identity and professional status of individuals providing service to you.
- Report the quality of services provided to you during the time spent at the facility and receive fair follow-up on your comments, complaints, or grievances without discrimination or reprisal.
- If adjudged incompetent under applicable state health and safety laws by a court of proper jurisdiction, your rights will be exercised by the person appointed under state law to act on your behalf.
- If not adjudged incompetent, any legal representative or surrogate designated by you in accordance with state laws may exercise your rights to the extent allowed by state law.
- Exercise any and all of these rights without being subjected to discrimination or reprisal.
Submission and Investigation of Grievances
If you have any concerns regarding your rights and responsibilities, or if you have any complaints or grievances on how these rights were or were not administered, please ask to speak with East Valley Outpatient Surgery surgery center administrator.
